Returns & Exchanges

At Retroid Pocket, we want you to be completely satisfied with your gaming experience. If your device is defective or doesn't meet your expectations, you can return it within 15 days of delivery for a refund or replacement.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and a brief explanation of the reason for the return.

• 2.
  Prepare the Package

  Ensure the device is in its original condition, including all packaging, SD cards, charging cables, and manuals provided in the box.

• 3.
  Ship to Warehouse

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, we will process your refund or ship your replacement unit within 5-7 business days.